More Information

How do I use my Diffuser Flower?

Gently unwind the wick, folding it to fit nicely in to your chosen bottle. Do not pull the wick or it may come away from the flower head. Make sure that the flower is in proportion to your container. Too big and top-heavy and the bottle could topple over. Too small not get enough fragrance will get up the wick to give scent.

Carefully fill your bottle with fragrance ,almost to the top using a jug or a small funnel. Always fill and top up in the sink, never over furniture in case of spillage. The wick needs to be well covered with fragrance to diffuse.

Put the flower in the bottle with the flower head upright not angled down, and wick going right down in to the liquid. After 36 hours fragrance will have filled the flower and the fluid level in the bottle dropped. At this point you can top up the fragrance in the bottle. You will need to keep refilling fragrance in the bottle to keep the flower diffusing.

Please be careful not to spill ANY diffuser fluid on surfaces, it will cause damage! Any spillages mop up with a damp cloth and dry immediately

The flower must be freestanding with space around it, with nothing coming in to contact with the petals to avoid any damage.

Keep your diffuser away from Children, animals and heat sources. If you get fragrance on your skin please wash straight away.

What is the flower made from?

Each diffuser flower is handmade of natural Sola wood material which is steamed in to shape. The natural cotton wick is inserted for the diffuser liquid to be absorbed up in to the flower head.

How long will the fragrance last?

125ml of fragrance will last around 6 weeks in a medium size room at ambient temperature.

Obviously if your diffuser is sitting above a radiator, in a sunny window or other heat source it will dry out quicker.

How long will the flower last?

The flowers have a long life, they last until you want to replace them. By keeping the flower wick wet, it will continue to diffuse, however after about 6-9 months diffusion is reduced and we recommend a new flower.

Do I need to top up the fragrance?

Absolutely! The process works by the wick being well immersed in the liquid, as the flower absorbs the fragrance you will need to keep topping up to keep the diffusion rate going.

Once the level drops too low to travel up the wick, the flower will start to dry out and the fragrance will stop.

Click here to buy a refill

Are the fragrances natural oils?

Our fragrances are very high quality and contain natural ingredients, however some are synthetic due to the scarcity of some of the world’s most prized ingredients. Like most of the fragrance industry not all ingredients are essential oils to protect the planets resources.

Fragrance needs to travel easily up the wick, natural oils will not work with our flowers. Do not dilute with water.

Can I clean my flower?

Flowers will collect dust or the odd insect, the best way to clean the flower is to use a small dry fine paintbrush to remove any large particles from the surface of the petals.

Why does my flower have little marks?

Each flower is handmade of Sola wood material and may have little brown marks or tiny holes this is unavoidable using a natural product.

Why has my flower changed colour?

As the flower absorbs fragrance a reaction often occurs changing the colour of the flower to a golden, ochre or brown colour. This perfectly normal do not worry and an un-avoidable effect of diffusion.

Can I have fragrance samples ?

Yes we can send out samples of fragrance for you to try, please click here to order

About our vintage bottles..

Vintage bottles are old, our ethos is to give new life to something otherwise overlooked, avoiding unnecessary landfill, our vintage bottles are not new factory glass.

There may be signs of age and use, some edges may be nibbled or the occasional very small chip present.We always check each bottle before sending out to you for any cracks, large chips or sharp edges.

If you are not happy with your bottle you can return it and we will exchange it. Please click here to contact us 

This is for a gift.

We offer a gift wrap service and if you need a gift card and envelope pop a note in the comments box and we will include with your order.

Do You Ship Internationally?

We do ship internationally, but some countries will restrict posting of liquids. Our website generates a shipping cost for us, please contact us if you have specific requirements.

When will I receive my order?

Normal processing time is 1-2 days. At bust times this may be longer. Our dispatch days are Monday, Wednesday and Friday.

All standard orders are sent Royal Mail Tracked 48 – delivery aim i3-4 days. We also offer a faster Tracked24 service delivery aim 2-3 days.

Orders over £80.00 qualify for free shipping and are usually sent Tracked48 signed for.

For urgent orders we do offer an express delivery option, please contact us.

How do I clean my vintage bottle?

Clean is with warm soapy water and a bottle brush. Do not use boiling water or put these old glass bottles in the dishwasher, air dry naturally.

Are fragrances tested on animals or Vegan friendly?

Fragrances are not tested on animals and are Vegan friendly.

What Payment Methods Are Accepted?

We use a recognised online payment provider called Stripe. We can also send out a payment link to you or arrange for you to bank transfer the payment to us.

Cheques can be accepted for those customers who do not wish to order online, but we usually wait for funds to clear before shipping out your order.

Is Buying On-Line Safe?

We have levels of payment protection with Stripe to cover our online payments.

We will never divulge your details to a third party.

Do I need an account to place an order?

No you can checkout as a guest.

If you subscribe to our newsletter you will be notified of sales, promotions and events.

Who should I to contact if I have any queries?

Please do get in touch with us for any questions, please click here

How Can I Cancel Or Change My Order?

Please get in touch with us asap to cancel or change an order, click here

You may cancel or change your Order at any time before We despatch the Goods by contacting Us. If you have already paid for the goods the payment will be refunded to you within 14 days. If you request that your Order be cancelled, you must confirm this cancellation in writing.

Please see terms and conditions here

How Do I Track My Order?

Once your order is placed and on our system you will receive an email.

When the order has been dispatched you will receive another confirmation email.

Normal first and second class deliveries will not be sent with a tracking code.

Please allow between 2-5 days for goods to arrive.

How Can I Return a Product?

If you are not satisfied with any goods purchased from us you have the right to return them in exchange for a refund [or a replacement] you must do this within 48hours of taking delivery telling us why you wish to return the Goods.

All Goods must be returned in absolutely pristine original condition, accompanied by proof of purchase.

for more details on returns click here