UK Mainland Shipping
Standard Shipping – Royal Mail Tracked 48
Our standard UK Mainland delivery service is Royal Mail Tracked 48, with SMS and/or email notifications and full tracking details.
We usually process and dispatch orders within 1 working day. Royal Mail Tracked 48 has a delivery aim of 2–3 working days, so please allow approximately 3–4 working days from placing your order.
Delivery may take a little longer during particularly busy periods.
Faster Shipping – Royal Mail Tracked 24
If you need your order a little sooner, we also offer Royal Mail Tracked 24, with SMS and/or email notifications and full tracking details.
We usually process and dispatch orders within 1 working day. Royal Mail Tracked 24 has a delivery aim of 1–2 working days, so please allow approximately 2–3 working days from placing your order.
Free Shipping – Orders £80 and Over
We offer FREE standard delivery on UK Mainland orders of £80 or more, calculated after any discounts or promotional codes have been applied.
Qualifying orders will be sent using our standard Royal Mail Tracked 48 service, with SMS and/or email notifications and full tracking details.
We usually process and dispatch orders within 1 working day. Royal Mail Tracked 48 has a delivery aim of 2–3 working days, so please allow approximately 3–4 working days from placing your order.
Delivery may take a little longer during particularly busy periods. Orders with a value over £100 will require a signature on delivery.
International Shipping
We are very happy to ship internationally, however due to the varying costs, customs requirements and regulations for overseas orders, international shipping is currently arranged on an individual basis.
If you are ordering from Europe or elsewhere outside the UK, please contact us before placing your order and we will be happy to provide a shipping quote for your destination.
Please email hello@vintageandbespoke.co.uk with details of the items you would like to order and your delivery country.
Please note that any local taxes, customs duties, import charges or tariffs applied on arrival are the responsibility of the customer and are not included in our shipping quote.Non UK Mainland and International Shipping
Order Processing time
We aim to process orders in 1 day. Our normal turn around time is fairly fast!
Orders placed after 2pm on weekdays, or weekends or bank holidays will be processed the next working day.
Tracked service or express delivery services include tracking information sent from Royal Mail by SMS or email. Please check your spam folder.
Should you need your delivery urgently please get in touch and we will do our best to accommodate.
Each parcel is hand packaged and sent via Royal Mail as our preferred service but we will occasionally may need to use other postal companies.
Queries and Returns
We hope you are happy with your Vintage & Bespoke purchase and we do aim to provide an old-fashioned and personal level of customer service. If you are not happy with your order please contact us within 24 hours of delivery at hello@vintageandbespoke.co.uk
An exchange or refund is only available to customers with faulty or incorrect goods received, provided they are returned in the original packaging and as new untouched and unused condition.
Should your order be eligible for a refund or exchange, we will send an email link for our tracked returns postage service with Royal Mail. A pre-paid postage label can be printed off to stick to your return package. Take the box to the post office or Royal Mail Customer Service point. Once we receive your return in the original condition, we will process a refund accordingly.
A Note on Vintage…
Vintage bottles are old and they will have signs of age and use. Please understand you are not buying a “new” pristine factory product.
Diffuser flowers are handmade and may have little brown marks, this is unavoidable in using a natural organic product and perfectly normal.
Returned fragrance bottles and packs must arrive unopened. Bottles must be tightly sealed and contain exactly the amount of fragrance delivered.
Packaging and Plastic Free
Presentation is important for delivery and shipping and we want you to be delighted when you receive your order.
We are conscious of our plastics use and always aim to re-use as much packaging material as we can, we now use hive wrap instead of plastic bubble wrap.
Any queries please contact hello@vintageandbespoke.co.uk