DUE TO ON-GOING CORONAVIRUS DISRUPTION, DELIVERIES MAY BE AFFECTED
AND MAY TAKE UP TO 3-4 WORKING DAYS DEPENDING ON THE POSTCODE
UK Mainland Shipping
Free Shipping on Orders Over £50
We offer FREE standard delivery on UK Mainland orders over £50 (offer applies when order value net of discounts and promotions equals £50 or more).
Next Day Special Delivery ( on orders placed before 12pm): £8.95
Standard UK Mainland Delivery with Royal Mail who aim to deliver within 2-3 working days, starts at £3.95…
Deliveries over £20 will be tracked and you will receive the details from Royal Mail, this service takes 2-3 working days.
Deliveries under £20 will be sent first class post, will not be tracked and will take 1-2 days.
Packing and Plastic Free*
Packing is very important to us, we want you to be delighted when you receive your order.
We are very conscious of our plastics usage and we always aim to re-use boxes and as much packaging as we can that we receive from other suppliers. If you would like your order to be plastic free we will take out as much of the unnecessary plastic that we can and replace with paper.
With the nature of our products and the fact they are fragile, they need to be well wrapped therefore our regular packing method for glass is bubble wrap, again mainly recycled from deliveries we receive.
Non UK Mainland and International
European delivery is £12.95 and using a Royal Mail International Tracked Service.
Rest of World
Shipping is available on request. Please email email@example.com for a quote.
Please note: it is the responsibility of the customer to pay any taxes or duty incurred.
Order Processing time
We aim to process orders in 1-2 days. Our normal turn around time is fairly fast.
Orders placed after 2pm on weekdays, or weekends or bank holidays will be processed the next working day.
If you have selected express delivery we will contact you with the tracking code.
Should you need your delivery urgently please get in touch and we will do our best to accommodate.
Each parcel is hand packaged and sent via Royal Mail as our preferred service but we will occasionally use other courier and postal companies.
Queries and Returns
We hope you are happy with your Vintage & Bespoke purchase, we always try to provide the highest levels of product and customer service, however if you are not happy with your order please contact us within 48 hours of delivery. We will offer to exchange or refund on faulty or incorrect goods sent provided it is returned in its’ original packaging and unused.
We will then send you an email link for our tracked returns postage, service with Royal Mail where you will be able to print off a pre-paid postage label to stick to your return package. You will then need to take it to the post office or Royal Mail Customer Service point.
As we say in the product description the vintage bottles we sell can be up to 100 years old, so by their nature they may have little signs of age, dents the odd nibbled edge etc. We believe this is obviously part of their charm and story, you are not buying a brand new modern factory made product.
We will always endeavour to not send out a badly damaged bottle but sometimes the odd one can slip through. If you are not happy with the bottle you have been sent then we will happily exchange it.
Again the Diffuser flowers we sell are all handmade with natural materials and may have little knots or marks in the material, this is unavoidable using a natural organic product.
Fragrance bottles and Flower and fragrance packs must arrive unopened. Bottles must be tightly sealed and contain exactly the amount of fragrance delivered.
Any queries please contact firstname.lastname@example.org