Delivery & Shipping

DUE TO CORONAVIRUS DELIVERIES ARE GREATLY AFFECTED

UP TO 7 WORKING DAYS DEPENDING ON THE AREA POSTCODE, ORDERS ARE BEING DISPATCHED AS FAST AS POSSIBLE.

POSTAGE IS £3.95 FOR A SINGLE ITEMS AS WE ARE NOW USING FIRST CLASS OR COURIER SERVICES FOR ALL ORDERS.

DELIVERY IS STILL FREE OVER £50.00

WE MONITOR ALL OUR DELIVERIES AND WILL KEEP YOU UPDATED WHERE WE CAN.

(WE ARE DELIVERING BY HAND WHERE POSSIBLE LOCALLY.)

UK Mainland Shipping

Free Shipping on Orders Over £50

We offer FREE standard delivery on UK Mainland orders over £50 (offer applies when order value net of discounts and promotions equals £50 or more).

Express Delivery

Next Day Special Delivery ( on orders placed before 12pm): £8.95

Standard Shipping

Standard UK Mainland Delivery with Royal Mail who aim to deliver within 3 working days, starts at £2.95…

Packing

We always aim to re-use boxes and packaging we receive from other suppliers, we are sensitive about recycling and try to think of the environment as much as we can!

But the nature of our products and the fact they are fragile mean they need to be well wrapped so we do use bubble wrap, again mainly recycled from deliveries we receive.

Non UK Mainland and International

European Delivery

European delivery is £12.95.

Rest of World

Shipping is available on request. Please email hello@vintageandbespoke.co.uk for a quote.

Please note: it is the responsibility of the customer to pay any taxes or duty incurred.

Order Processing

We aim to process orders in 1-2 days. Orders placed after 4pm on weekdays, or weekends or bank holidays will be processed the next working day.

If you have selected express delivery we will contact you with the tracking code.

Should you need your delivery urgently please get in touch and we will do our best to accommodate.
Each parcel is hand packaged and sent via Royal Mail as our preferred service but we will occasionally use other courier and postal companies.

Queries and Returns

We hope you are happy with your Vintage & Bespoke purchase, however if any item arrives faulty or damaged please contact us within 48 hours of delivery. We will offer and exchange or refund on faulty goods provided it is returned in its’ original packaging and unused.

As we say in the product description the vintage bottles we sell can be up to 100 years old, so by their nature they may have little signs of age, dents the odd nibbled edge etc. We believe this is obviously part of their charm and story, you are not buying a brand new modern factory made product.

We will always endeavour to not send out a badly damaged bottle but sometimes the odd one can slip through. If you are not happy with the bottle you have been sent then we will happily exchange it.

Again the Diffuser flowers we sell are all handmade with natural materials and may have little knots or marks in the material, this is unavoidable using a natural organic product.

Fragrance bottles and Flower and fragrance packs must arrive unopened. Bottles must be tightly sealed and contain exactly the amount of fragrance delivered.

You may return to us by post or another suitable delivery service of your choice. You are solely responsible for the cost of returning the goods to us, we may refund postage costs at our discretion.

Please obtain proof of posting in case your return fails to reach us as then unfortunately we will be unable to offer you a refund.

Please return to:

Vintage & Bespoke Ltd.
3 Church Lane
Stanford on Avon
Northamptonshire
UK
NN6 6JP

Any queries please contact hello@vintageandbespoke.co.uk